Refund Policy

Last updated: 14 October 2026

1. Free trial first

Every plan starts with a 7-day free trial. If you cancel during the trial, you are not charged at all. We encourage you to try the Service with your own YEMPay data during the trial before paying.

2. 14-day refund window

If you are not satisfied, you may request a full refund within 14 days of your first subscription payment. Email sales@snapdragonaccounts.com from your account email and we will process the refund via Polar, our merchant of record (it typically appears on your statement within 5–10 business days).

3. Renewals

You can cancel at any time — cancellation stops all future renewals and your access continues until the end of the paid period. Renewal charges are refundable within 14 days of the renewal if you have not meaningfully used the Service in that new period (for example: no new transactions imported).

4. EU / UK consumers

If you are an EU/UK consumer, you have a statutory 14-day right of withdrawal. Because the Service is digital and access is granted immediately, using the Service during the withdrawal period (importing data, generating reports) means you acknowledge that the right of withdrawal is lost once the Service is fully performed — but the refund window in section 2 applies regardless, and nothing in this policy limits your statutory rights.

5. How refunds are processed

All payments and refunds are processed by Polar.sh (merchant of record). Refunds are issued to the original payment method. Your account data remains available for export after a refund until the end of the then-current period.

6. Contact

Refund requests and questions: sales@snapdragonaccounts.com (SnapDragon Enterprises LLC, Wyoming, USA).